Terms & Conditions for Users

1. General

The User agrees and acknowledges that the terms and conditions herein, as the same may be amended or supplemented by FUTURETEL in such manner and at such time as FUTURETEL shall in its sole discretion deem fit, for the use of the FUTURETEL Service are binding on the User, and the User undertakes to abide by the said terms and conditions.

This Agreement commences when in the case of Post-paid and/or Deposit services, FUTURETEL issued a 8/9 digit Identity No. to the User, OR in the case of Pre-paid and/or PIN services, User purchased of the FutureTel's Pre-paid Card AND continues until termination in accordance with these terms and conditions.

2. Definitions

2.1 Unless where the context otherwise requires, the singular include the plural and vise versa, words importing any gender include every gender and references to persons include bodies corporate and unincorporated. The User agrees that the following words and expressions shall have the meanings set forth below:

-a. "User" -A customer who subscribes to or uses the Services provided by FUTURETEL under this agreement. User who has opted to join the SCPLUS ( Let You Smile Sales Compensation Plan ) will automatically become the Referrer under SCPLUS.

b. "Services" -International Phone Calls Services ( Postpaid and Prepaid ) or any new services or products which FUTURETEL may introduce from time to time in Singapore.

c. "FUTURETEL" -FUTURETEL Pte Ltd, a company registered in Singapore and has respective operating license issued by Info-communications Authority of Singapore

d. "Charges" -All subscription fees, service, connection and usage charges, Goods & Services Tax (GST) and other sums, fees and expenses payable by the User for the service and under this Agreement

3. User Registration and Obligations

3.1 User shall obtain the User Registration Form from FUTURETEL or its authorized Distributor. The completed form shall be submitted to FUTURETEL through his/her Distributor.

3.1.1 In submitting the Registration Form, the User warrants and represents that

3.1.1.1 In the case of a corporate user, the corporation is a registered company in Singapore, not insolvent and is capable of being bound by the obligations arising from the use of the FUTURETEL Services;

3.1.1.2 In the case of an individual user, he or she is of minimum 21 years of age, not a bankrupt and is capable of being bound by the obligations arising from the use of the FUTURETEL Services;

3.1.1.3 The information provided in the Registration Form is accurate, complete and up to date.

3.2 Upon submission of the Registration Form, FUTURETEL, shall make available to the User the FUTURETEL Services, PROVIDED ALWAYS THAT FUTURETEL MAY IN ITS SOLE DISCRETION

3.2.1 impose such limitations and restrictions on the FUTURETEL Service to the user; The credit limit imposed by FUTURETEL on each User may be extended or reduced by FUTURETEL without prior notice

3.2.2 refuse to avail the FUTURETEL Services to the User altogether.

3.3 The User agrees and acknowledges that

3.3.1 FUTURETEL shall maintain and avail the FUTURETEL Services on an "as is" basis without any express or implied warranties;

3.3.2 the International Call rates and charging scheme may be revised from time to time by FUTURETEL without prior notice; FUTURETEL is not responsible for the accuracy of the International Calls Rates published.

3.3.3 unless otherwise determined by FUTURETEL, Charging shall commence as soon as a call is answered regardless of who and how it is answered. FUTURETEL cannot and does not guarantee nor warrant the service quality or performance of the calls connected

3.3.4 FUTURETEL may impose service charge and/or connection fee in additional to the normal usage charge on certain services

3.4 The User agrees and undertakes to:

3.4.1 safeguard and keep confidential any password which FUTURETEL provides to the User. The User undertakes to immediately notify FUTURETEL upon it becoming aware that its PIN number or registered telephone no. has been or may be revealed or used by a person not authorized to use it.

3.4.2 be responsible for the payment of all Fees arising from the use of the User's password, regardless of whether the use were authorised by the User;

3.4.3 be responsible for the safekeeping of all telephone number(s) designated by the User as authorised to use the FUTURETEL Service on the User's Account, including the payment of all Fees arising from such access and use, regardless of whether the access or use were authorised by the User;

3.4.4 inform FUTURETEL immediately of any changes or updates to the information provided in the Registration Form;

3.4.5 to comply with Acts and all applicable laws in Singapore and any other relevant jurisdiction relating to the use of FUTURETEL Service or any third party service;

3.5 The User agrees as follows:-

3.5.1 to pay FUTURETEL the Charges in the manner selected by the User on the Registration Form as and when they become due and payable without set-off or deduction.

3.5.2 that the records of FUTURETEL shall be final and conclusive in respect to the calculation of Charges, the User's access time and use of Services, save and except for any manifest errors

3.5.3 to pay the Charges within the time period stipulated on FUTURETEL's invoice failing which User shall allow FUTURETEL to

a. suspend, restrict or terminate the User's access to and use of the FUTURETEL Service; and

b. charge interest at the rate of 2.0% per month on the outstanding amount until payment has been made in full.

c. charge a minimum administrative fee of S$200 or such other amount in the event that FUTURETEL employs legal or other means to collect any outstanding payment from the User.

3.5.4 to allow FUTURETEL to offset payment of any bills that remain due from his/her earned commissions from SCP and/or SCPLUS, if any

4. Suspension & Termination of Services

FUTURETEL shall have the sole right to suspend or terminate the Services without notice to the User at any time if FUTURETEL shall of the opinion that the User shall be unable to pay its bills when they fall due or the User has breached any terms and Conditions in this Agreement.

This Agreement shall be terminated by either party by given the other party seven (7) days working days prior written notice thereof. The termination of this Agreement shall be without prejudice to any of FUTURETEL's right or remedies which have arisen prior to the date of termination.

Upon termination of this Agreement, all charges incurred by the User up to the date of termination of the Services shall become immediately payable.

5. Refund Policy

FutureTel shall refund or waive the bill for a newly registered Post-paid user if he/she satisfied all the below conditions: 1) The user has requested to terminate his/her account withing 2 months from the date of registration 2) The user has made not more than 3 calls and not more than 3 minutes per call before his/her termination 3) The user has made altogether less than S$5 worth of call before his/her termination

Any user ( Postpaid and Prepaid ) may notify the Company for any call/charge if he/she find unacceptable. The Company shall investigate all notification and shall waive, reimburse, reinstate or refund those with valid reasons.

Any user who purchases the Prepaid card(s) or has subscribed to Deposit Plan service shall have 14 days Cooling Off period and he/she is allowed to request for full refund within the first 14 days provided that:

The prepaid card(s) is in good condition and PIN number not scratched. Otherwise, Futuretel shall only refund 90% of the value purchased.

If the card(s)/deposit credit has been used, Futuretel shall refund only the unused credits.

Futuretel reserve the right to request for return of commissions/benefits from the User, if any, before issuing the refund.

6. Liabilities and Warranty

The due performance by FUTUTETEL of its Services is subject to suspension, variation, cancellation or determination by FUTURETEL as a result of arising from events beyond FUTURETEL control including, without limitation, acts of God, government action, industrial action, war, fire, floods or default by another telecommunication service provider. In the event of suspension, variation, cancellation or determination of the Service arising from any such cause, FUTURETEL shall not be liable to the User for any damages (whether direct, indirect, consequential, incidental or otherwise) including, without limitation, damages for loss of profits or business, losses, costs, expenses claims or liabilities suffered or incurred by User as a result of or arising from such suspension, variation, cancellation or determination.

FUTURETEL makes no warranty, express or implied, with respect to the Services provided hereunder and expressly disclaims any warranty of particular of function or service. FUTURETEL does not warrant that Service will be free of blockages, delays or faults and FUTURETEL shall not be responsible for any loss or damages (whether direct, indirect, consequential, incidental or otherwise) including, without limitation, damages for loss of profits or business, losses, costs, expenses claims or liabilities suffered or incurred by User which may result.

7. Governing Law and Jurisdiction

This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto submit to the non-exclusive jurisdiction of the courts of Singapore.

8. Assignment

This Agreement may be assigned by FUTURETEL at any time without the consent of the User. The User shall not assigned this Agreement to any other party without the prior written consent of FUTURETEL.

 

 
 
 
 
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